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TalkTalk counts costs of cyber-attack

The Gurus — Wed, 03 Feb 2016 10:52:44 +0000

TalkTalk lost 101,000 customers and suffered costs of £60m as a result of a cyber-attack on the company in October, but said business was returning to normal. The telecoms company said the net loss of customers in the three months to the end of December reflected fewer connections and greater “churn” as customers chose to leave. But revenue increased 1.8% in the period, the third quarter of TalkTalk’s financial year.
TalkTalk’s computer systems were hacked in October in what was originally feared to be a mass raid on customers’ personal data. The attack proved to be less successful than first believed, with about 4% of the company’s 4 million customers affected and no financial loss incurred by customers despite the partial disclosure of payment details.

Original Source: The Guardian
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Marks and Sparks leaking customer details on website

The Gurus — Wed, 28 Oct 2015 10:24:05 +0000

A fault with Marks and Spencer’s website enabled customers to see each other’s personal information when they logged into their M&S accounts, bringing the site down for 2 hours on Tuesday night as their teams sought to fix the problem.
Personal data, including names, dates of birth, contacts and previous orders were made visible – M&S have been quick to explain the fault was internal rather than due to a hacker attack or penetration. It is not clear yet how many details were in fact revealed – however credit card numbers were not included, meaning customers can, to some degree, breathe a sigh of relief.

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BT broadband in broad-based brownout and TITSUP incidents

The Gurus — Wed, 29 Jul 2015 09:19:27 +0000

If you can’t reach a chum in the UK, chances are they’ve fallen victim to a substantial outage that’s hit BT’s voice and broadband services. Or a Total Inability To Support Usual Performance (TITSUP) incident.
The carrier appears to be suffering from two issues, the first reported to us by Reg readers Colin and Neil who’ve complained of very slow downloads, difficulties accessing the Web, dropped packets galore and traceroutes that don’t make it past the home gateway.
A glance at the carrier’s service status page omits mention of the slow access problem, but does reveal 15 outstanding issues including one that’s hitting over 40 communities from Manchester to Newquay.
BT says “A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.”

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